Our policy is 30 days after you have received your order . If 30 days have gone by since you have received your order, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be almost unused and in the same condition that you received it. Trying it out to see if it works out for you and your dog is totally fine.
To start a return, please write us an e-mail to email@example.com
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
For exchanges, you will get a free return label to send the harness back to us.
All refunds will be provided in full MINUS THE SHIPPING FEE. We cannot refund the shipping fee UNLESS the order was a mistake on our part.
Returns sent back for a refund are also subject to a $7.95 restocking fee which covers the cost to get the harness back to us.
If you bought a customized product, like our dog harness, we have to charge $15 additionally to the restocking fee. This happens because of the individual printing of the strips, the costs for human resources and the individual packaging.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted, depending on your bank.
Exchanges (if applicable)
We are happy to do an exchange if something doesn't fit or for any reason. We offer free exchanges, all you need to do is contact us at firstname.lastname@example.org to get your exchange started.
To return your product, please write us an e-mail to email@example.com
Returns sent back for a refund are subject to a $7.95 restocking fee to cover the charge of the pre-paid label.
Exchanges are not charged a restocking fee.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Please allow at least 5-7 business days for us to receive your product and 5-7 business days to process your refund or exchange.